Refund policy

Our policy lasts 20 days. If 20 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. If the product or packaging is damaged, we cannot offer a refund

To request a return, please email enquiry@kelcies.com explaining the reason for returning the goods. We recommend attaching the purchase receipt and images of the returned product. 

Refunds (if applicable)

Once we receive and inspect your return, we will email you to confirm receipt. We will also notify you whether your refund is approved or rejected.

Your refund will be processed and applied to your credit card if the return is approved.